Privacy Policy

Introduction

Spokane Towing ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address when you request a quote or service
• Location Information: Pickup and drop-off addresses for towing services
• Vehicle Information: Make, model, year, and condition of vehicles for service quotes
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited

How We Use Your Information

We use the information we collect to:

• Forward your service request to towing companies in our network
• Display example price estimates on our website (note: these are illustrative only and actual prices are determined by the service provider)
• Communicate with you about your service requests via phone, email, or SMS
• Send you text message updates about your service request
• Improve our website and services
• Comply with legal obligations

SMS/Text Message Privacy

When you provide your phone number and consent to receive text messages, we collect and use your mobile phone number to send you service-related SMS messages. Here's what you need to know:

What We Collect: Your mobile phone number and records of text messages sent to you (message content, timestamps, delivery status).

How We Use It: We use your phone number solely to send you transactional messages related to your towing service request, including quote confirmations, booking confirmations, driver updates, and service notifications.

No Marketing: We do not use your phone number for marketing or promotional text messages. All SMS communications are directly related to services you have requested.

No Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is only shared with our SMS service provider to facilitate message delivery.

Data Retention: We retain your phone number and SMS records for up to 2 years for customer service and legal compliance purposes, after which they are securely deleted.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. See our Terms of Service for complete SMS terms.

Information Sharing

We do not sell your personal information to data brokers or marketing companies. However, as a lead generation service, we share your information with third parties as follows:

• Independent Towing Companies: When you submit a service request, your contact information, location, and vehicle details are shared with one or more licensed, independent towing companies in our network so they can respond to your request and provide services
• Service Providers: We may share information with third-party service providers who help us operate our website and process communications (e.g., SMS providers, hosting services)
• Payment Processors: If applicable, payment information may be shared with payment processors to complete transactions
• Legal Requirements: We may disclose information when required by law or to protect our rights

By submitting a service request, you consent to having your information shared with towing companies in our network for the purpose of fulfilling your request.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and analyze website traffic. You can control cookie preferences through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP to any text message
• Request information about what data we hold about you

Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: (509) 797-7999
Spokane, WA

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.